Enterprise Mobility for Field Service Operations

Eki’s Enterprise mobility solution - Eki Field Service application enables Field Personnel, Team Leaders and Managers to collaborate efficiently using

• Service Call assignment
• Service Reports from the field – Text/Voice/Image
• Visual records – Images with Time and Location context
• Web based Admin access for real time reports and user management

Current Challenges

• Field personnel need to access service call information from the central office in person
• Time lag between service provision and report preparation, and availability of this information at the branch and central office
• Lack of accuracy in reporting field issues/resolutions/customer comments, due to language constraint or insufficient process compliance

EkiFieldService – Collaborate Realtime

• Real time service calls assignment with required information to detail the issue
• Service reports with resolution, customer interactions – voice/text/images, signed service form, available as immediate actionable data on a central dashboard
• Time and location Authentication for all records

EkiFieldService based Service workflow

EkiFieldService – Mobile Service Workflow

The EkiFieldService App Advantage

• Robust and proven Enterprise Mobile Service solution
• Backed with a 10X6 email and phone support
• Availability across major mobile platforms and manufacturers