Leading Global Automotive Company uses Eki's mobile solution for customer service
Need : Have a 360 Deg view of the customer comments in text, images and most importantly, customer voice.
Users : 175+ dealers using the co-branded mobile customer service solution across 16 states.
ROI : Excellent quality of feedback from customers transcending the limits of text only, especially in the Indian multilingual context
Need : To receive instant updates about secondary and tertiary sale volumes and the corresponding stock positions from remote corners on India.
Users : 500+ retailers using a extremely user friendly mobile solution to track each sale with minimal efforts.
ROI : 95%+ rate of reporting sales immediately resulting in reduced inventory and increased availability. Capture fast and slow moving trends early.
Need : To collect, verify and analyze market research data from diverse locations across India.
Users : 200+ users using an effective mobile based solution to collect not only text but voice and image data with time and location authentication.
ROI : Immediate availability of validated data for qualitative analysis, End customer can take quick and effectiv e decisions without time lag.